Last updated: 22 August 2025

 

This store is owned and operated by Casey Art (“we”, “our”, “us”). Most items are made to order and fulfilled via our production partners through Printify. Please read the details below for processing, delivery, and what to do if something goes wrong.

 

Where we ship

• Australia: We ship Australia-wide.

• International: [Optional] We currently ship to [New Zealand / United States / United Kingdom]. Delivery times and costs vary (see below).

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Order processing (made-to-order)

• Production time: 2–5 business days for most canvas prints. During peak periods (e.g., holidays, sales), production may take a little longer.

• Multiple items: If your order includes multiple items, they may be produced by different partners and ship separately. You’ll receive tracking for each parcel.

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Shipping times (after production)

• Australia (standard): Typically 4–8 business days once dispatched.

• International (standard): Typically 7–15 business days, depending on destination and carrier.

Actual timelines can vary due to carrier delays, customs, public holidays, or remote area routing.

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Shipping costs

• Australia: We offer free standard shipping (we cover standard AU shipping up to A$20 per order). In rare cases where carriers apply remote-area or oversize surcharges above this amount, we’ll contact you before fulfilling to confirm options.

• International: Calculated at checkout (or we’ll send an invoice) based on destination, product, and carrier rates.

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Tracking & notifications

• Most orders include tracking. You’ll receive a tracking link as soon as each parcel ships. Some carriers take 24–48 hours to activate scans.

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Address accuracy & delivery issues

• Wrong or incomplete address: Please double-check your address at checkout. If a parcel returns due to an incorrect address, reshipment costs are the buyer’s responsibility.

• PO Boxes & Parcel Lockers (AU): We can usually deliver to PO Boxes/Parcel Lockers via Australia Post. If a courier requires a street address, we’ll contact you.

• Missed delivery / return to sender: If a parcel is returned after attempted delivery or non-collection, we can reship (reshipment fees may apply).

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Lost, damaged, or defective items

We want you to love your art. If there’s an issue, contact us within 14 days of delivery (or of the expected delivery date for lost parcels) at [info@caseyart.com.au] with:

• Your order number

• Photos of the item and packaging (for damage/defects)

• A brief description of the issue

We’ll make it right with a free replacement or refund for items that arrive damaged, misprinted, or defective. For lost parcels, we’ll work with the carrier and our production partner to replace or refund once the loss is confirmed.

Note: Because each piece is made to order, change-of-mind returns aren’t accepted. See our Refund Policy for full details.

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International taxes & customs (if applicable)

International orders may be subject to import duties, taxes, and fees levied by the destination country. These are the buyer’s responsibility and are not included in our prices or shipping charges.

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Holiday periods & peak times

Production and delivery may take longer during peak seasons (e.g., November–December). Order early for time-specific gifts.

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How our fulfillment works (Printify)

We partner with high-quality print providers via Printify. Your order may be produced at the facility best suited to your location and product type. This helps reduce shipping times and maintain quality. In some cases, items in the same order may ship from different locations.

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Questions?

We’re here to help. Contact us at [info@caseyart.com.au].